Q: There is a column light outside my property and it’s not working. I have reported it twice to the Repairs Contact Centre and have job reference numbers but still it’s not working. How can the TRA help with this problem?
If you let the TRA have the job reference numbers and estimated repair dates. We will ask the Estate Officer to chase this up and if need be, we will escalate this matter by raising it with Senior Managers or via Hackney Council’s Complaints Procedures or arrange for a Ward Councillor to raise this as a Member's Enquiry.
Q: I have only lived on the Regent Estate for about two months and I am concerned that the Estate Cleaners are not regularly cleaning the area in front of my property. What actions can the TRA take to ensure that cleaning takes place?
This is a regular problem that the TRA gets asked to take up. One of the TRA Officers would visit the area of concern and take some photos. Again we would raise this as a matter of concern with the Estate Officer and the Cleaning Supervisor and send the photos as evidence to demonstrate that the cleaning standards had not been achieved. If residents regularly are concerns about cleaning standards. The TRA would take this matter up with the Cleaning - Area Manager. To request an Estate Walkabout to identify the areas of the Estate, where the cleaning standards had fallen below what is required and to receive an action plan from the Cleaning Section on how they are planning to improve cleaning on our Estate.
Q: Does the TRA organise any activities for young people?
The TRA does not directly organise any activities for young people. However, we have negotiated for the XLP Youth Project to offer some youth activities, for 13 -16yrs. XLP are a voluntary youth organisation and have a number of converted buses that visit Estates in London and provide activities with young people. The XLP Youth Project meets most Fridays, from 5pm to 6.30pm and the bus will be located in Pownall Road next to the Astro Turf Pitch and next to the walkway to Broadway Market.
Q: I heard from my neighbour, that several years ago. Hackney Council were planning to turn Marlborough Avenue into a busy cycle lane. Is this true and how did the TRA oppose these plans?
Yes that is correct. The proposals would have divided our estate in half and this was unacceptable to the TRA and to those residents who raised their concerns about the Council’s proposals. The TRA was also concerned about the safety of pedestrians and children who were using and playing in Marlborough Avenue. We organised a campaign to challenge the Council’s proposals. Which involved, leafleting properties in Marlborough Avenue and the surrounding properties. We also enlisted the support of our Ward Councillors and with their help we were able to voice our concerns direct to the Mayor and Cabinet Members. We also got the support from another nearby TRA. As parents/carers from their Estate, would use Marlborough Avenue as their preferred route to walk children to St Michaels School in Rivington Walk. It was a happy day in the TRA office when we received a letter from the Mayor of Hackney. To inform us that the plans to turn Marlborough Avenue into a busy cycle lane had been dropped.
If you have questions of your own that the TRA might be able to assist with please email email@example.com